Help

• Do I have to connect my bank?No. You can add your subscriptions yourself from 400+ services, and the list and its monthly total are free. Connecting a bank is one of two ways in, not the price of entry.
• A subscription is missingTendd finds what your bank reports as a repeating charge. Something paid another way, or too new to have repeated yet, will not appear. Add it yourself with Add a subscription, on your list.
• A subscription is wrongOpen it and choose Edit the details.

• Is connecting my bank safe?You sign in on your bank's own site, through Plaid, so Tendd never sees your password. The connection is read-only. Tendd cannot move your money, and you can disconnect at any time.
• My bank says Reconnect neededBanks ask for this now and then to keep the connection secure. On Your sources, choose Reconnect and sign in to your bank once more. Your list and its history stay as they are.
• How do I disconnect a bank?On Your sources, choose Disconnect. Tendd stops reading, the key it held is deleted, and the subscriptions already found stay on your list.

• Can Tendd cancel subscriptions for me?Tendd shows you how to cancel, and that part is free: step by step for the services people track most, and the general way for the rest. It does not cancel on your behalf, because that would mean asking for more than read-only access to your money.
• The service would not let me cancelOn the cancel guide, choose Couldn't cancel? for what to try next.

• What does Tendd Pro add?Every name in your bank scan, a bank connection that keeps your list up to date, history and trends, alerts for a trial ending and a charge coming up, a direct link to the cancel page wherever a service publishes one, and your history as a spreadsheet.
• How do I cancel Tendd Pro?In Settings, under Manage plan, in one step and with no questions. Tendd Pro stays open until the end of the period you paid for, and nothing more is charged.
• I was charged by mistakeWrite to privacy@tendd.co within 14 days of the charge and we refund it in full.

• The sign-in email did not arriveLook in the spam folder, and check that the address on the sign-in page is the one you use. You can ask for a new link after a minute.
• The link says it has expiredA sign-in link works once. Ask for a new one on the sign-in page, and open the newest.

• Download or delete everythingBoth are on Data and privacy, and both are free. Deleting removes your account and keeps no copy.

Write to hello@tendd.co. One person reads every email and answers it.